Dawn S Unb

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Verified Reviewer

Hair loss

I recently started using Carol's daughter black vanilla shampoo and conditioner. I noticed my hair getting thinner. At first I didn't think anything of it. I thought perhaps hormones or something else. I have never had any hair loss before I started using Carol's daughter. I just washed my hair with Carol's daughter shampoo and conditioner so much hair fell out. I knew then it was Carol's daughter shampoo and conditioner causing hair loss.
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Loss:
$22
Cons:
  • Hair loss

Preferred solution: my hair back

Erica B Icg

Burning scalp

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Everytime I use the leave in conditioner on dry/wet/damp hair my scalp burns. So disappointed and sad!
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Loss:
$12
Pros:
  • Non
Cons:
  • Burning sensation

Preferred solution: Full refund

User's recommendation: Don’t waste your money!

Veroniquea T

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Verified Reviewer
| map-marker Cleveland, Ohio

Product not received after payment

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Product not received after a month of order date. Received email acknowledgment of order, payment, shippment info including tracking number which appears to be invalid as there is no information included on the carrier website. Attempted to contact customer service twice via email, countless times via telephone with no results. Extremely poor follow-up.
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Loss:
$32

Preferred solution: Deliver product or service ordered

User's recommendation: If you want the product, do not order directly from the website. HSN and Amazon are much safer and reliable alternatives.

Anonymous
map-marker East Orange, New Jersey

Did not receive product

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I dont believe I was charged. I will redo my order. Thank you.
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Anonymous
map-marker San Antonio, Texas

Unsatisfactory product...due to scalp irratations

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irritated my scalp burning and itching sensation
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Anonymous
map-marker El Paso, Texas

Burning scalp

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I recently started using the Black Vanilla line and my scalp is tight, very dry, and currently feels like burning. I always used clean products and do not mix products. I decided to try this line of hair care because I love the vanilla smell and it has a reasonable price point. I even got and bought a double set because it was on special. Now it's money and product gone to waste. I won't use these products anymore. In fact, I'll throw them away since I cannot, in good conscience, offer them to a friend or even give them away. How disappointing. I have to add, that any L'Oreal product I've tried has had the same effect on my scalp. I only found out later that the company was owned by L'Oreal.
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User's recommendation: Do not buy this products if you have sensitive scalp!

Ericka Uko

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Verified Reviewer

DO NOT BUY

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Carols Daughter - DO NOT BUY
Carols Daughter - DO NOT BUY - Image 2
Updated by user Nov 30, 2019

I sent a direct message on Twitter about it to the Carol's Daughter page. They responded by telling me they were sorry to hear this and asked if I would provide my email address to them. I did, and the email is for customer support.

Original review Nov 28, 2019
Used black vanilla leave in conditioner and smoothie cream on my braids. put some on for about 3-4 days straight.

I decided to take down my braids to detangle before wash day, and my hair was SHREDDING in my hands. It kept coming out days later, even though I had washed all of the product out. The hair strands were that weak. As I read the statements from some on this site, I am comforted that I'm not in this alone, although I feel for all of you.

I'm now bald and starting over. The post that stuck with me the most was about how hair seemed to "fuse" together often for no reason after washing. I've experienced the same thing! I reached out to Carol's Daughter via Twitter DM, and they did get back with me, asking for my email address and telling me to go to the customer care line.

Can they give me back my hair?

I'm now wearing wigs, which I've never in my life had to do! On this Thanksgiving day, I'm thankful that my hair grows fast!
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Cons:
  • That i spent years growing my hair to fall out
Reason of review:
Bad quality

Preferred solution: Let the company propose a solution

Anonymous
map-marker Walnut Creek, California

Complaint

I bought this product as it said anti sulfate, good for breakage etc. etc. I used both the shampoo and conditioner and my hair has been falling out as I comb it for days now. Cry I googled to see if anybody else had this issue. I do not recommend this line of products.
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Anonymous

Milk Conditioners are harsh on scalp

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Carols Daughter - Milk Conditioners are harsh on scalp
Caused damage and hair loss immediately after using the milk-based leave in conditioners. I was so excited about the product that I didnt want to believe that it was the Almond and other milk conditioners that damaged my hair and scalp. It seemed to be free of harsh chemicals however there clearly are other chemicals in these Carols Daughter products which were/are strong enough to pull the hair out, and cause long lasting damage to the scalp. Just to be sure I waited months before trying the product again HOPING that it was not the product...and it indeed caused irritation (I used far less of the product this time around to avoid the catastrophic event of hair loss again). I have to post...buyers be careful!
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Cons:
  • Scalp itching
  • Tingling
Reason of review:
Bad quality

Preferred solution: Let the company propose a solution

Nichelle L Cin

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Verified Reviewer
| map-marker Midlothian, Virginia

Do not use

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I bought the mimosa honey promade, I woke up at 3am with my scalp and face on fire as if someone was holding a match to my face. I went to wash my hair and the shampoo was like adding lighter fluid to a flame. As I towel dried my hair I saw hair coming out in the towel. By 7am there was a visible red rash around my hairline. I went to urgent care to find out that I was having a reaction to the product. I was also informed that there had been at least 4 people in there that experienced the same sort of reaction as me. So I'm out of 12.99 and 2 days of no work. Never again.
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Loss:
$13
Pros:
  • Fragrance
Cons:
  • Scalp itching
  • That i spent years growing my hair to fall out
  • Tingling

Preferred solution: Full refund

CONNY M Kom

Don't buy this product

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I realize that Carol's Daughter monoi shampoo and conditioner has literally made my hair fall out by the handfuls I'm so pissed worst product ever
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Loss:
$100
Pros:
  • Fragrance
Cons:
  • Made my hair fall out
Reason of review:
Bad quality

Preferred solution: Let the company propose a solution

Sheila C Uzv

Are you cruelty free?

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Love the body cream, is it cruelty free
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Pros:
  • Great product
Reason of review:
Goes on so smoothly
Anonymous Znt

Tingling and itching

Carols Daughter - Tingling and itching
Carols Daughter - Tingling and itching - Image 2
I used the. Carols Daughter for dry and brittle hair. I'm having a tingling sensation and itching. It's a horrible feeling.
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Loss:
$22
Cons:
  • Scalp itching
  • Tingling
Reason of review:
My hair is tingling and burning

Preferred solution: Let the company propose a solution

Anonymous

Do not buy this product.

I began using Carols Daughter about 4 months ago. my hair became very dry and brittle. My hair eventually began breaking and thinning and falling out. My hair was growing thick and long until I began using this product. I ware my hear natural. Don't buy this product. I now have to start over again getting my hair back to the way it was which was healthy, thick, and strong. Sad
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Reason of review:
product damaged my hair
Gunay Q
map-marker Baku, Baku

Order tracking code

Carols Daughter - Order tracking code
hello I did 42 dollars shopping. Why didn't I get the order tracking code, why don't you reply to the mail?
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