Carols Daughter Complaints and Reviews

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Carols Daughter
Main address: 99 Hudson St. 10013 New York NY
877-540-2101, , http://www.carolsdaughter.com/portal.aspx?CN=2C95D4330C91
  • 5 complaints
  • $285 claimed losses
  • $57 average
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  • Dec 23, 2013
  • Health and Beauty
  • Philadelphia, Pennsylvania
  • Terrible Customer Service
  • 67

So, I ordered a gift from Carol's Daughter on Dec 7. I week later, I used the tracking tab on the confirmation email which reported the package had been transferred to the USPS on the 10th. Apparently, their free shipping option is something called UPS SurePost- where the UPS delivers to the Post Office, who then gets it to your door. Anyway, it is now the 23rd and the PO doesn't seem interested... Read more

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  • Jul 27, 2013
  • Cosmetics and Toiletries
  • Dothan, Alabama
  • Shampoo
  • 1
  • 1
  • 91

I purchased moni shampoo, conditioner,deep mask. In addition to the black cherry shampoo and conditioner and the cowash and conditioner. It took my hair out. I had a patch in the back of my head it changed the texture and msde it tough and took away the curl. I was so up set it yook me 2 years to get it below my shoulders! It was healyhy and shiny. I had to go back to my nexxus to get it to stop... Read more

Was this review helpful? 1 1

     

  • Jun 04, 2012
  • Customer Service
  • Los Angeles, California
  • Rude Customer Service
  • 155

I place an order with Carol's Daughter later to find out that it would not be shipped in enough time to allow me to get it prior to going out of town. I tried to call them right away to have the order cancelled but the "Office" or Customer Service had closed already on 5pm pacific time. Their customer svc hq is located on east coast and so I was not able to get someone until Monday the next... Read more

Was this review helpful? 4 3

     

  • Jan 07, 2011
  • Cosmetics and Toiletries
  • Overland Park, Kansas
  • Rosemary Mint Shampoo
  • 7
  • 7
  • 212

All I can say is, Carols daughter rosemary mint shampoo and conditioner ate out a section of my hair. It destroyed my hair texture, leaving it rough, sticky, and constantly falling in the sink. She said it works for all types of hair but it sure did do a doozy on mine. I had to cut my hair that I have been growing out for years. Shaking my head) Highly disappointed! Ever since I used CD hair... Read more

Was this review helpful? 10 18

     

  • Jul 15, 2008
  • Cosmetics and Toiletries
  • Reston, Virginia
  • 23
  • 23
  • 848

On June 30th I placed an order with Carols Daughter. I have been a customer for 2 years. I received someone elses order this last time so I thought calling their customer service department would go easily. It did not to say the very least. I was told that what I had indeed ordered was now on backorder. That confused me to start, because I was never told at any point when ordering, that it was on... Read more

Was this review helpful? 25 1
 
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